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Mainframe software directory - Problem Management |
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Problem Management Software |
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ExpressDesk® for i5/OS
Company: UNICOM Systems
ExpressDeskTM, TurnOver's issue tracking solution, combines browser-based end user self-service with TurnOver's full-service IT Helpdesk for a corporate-wide system that makes the most of limited resources. End users get a fast, easy way to find answers to their own technical questions, enter requests, and track the progress of their issues without tying up tech support personnel. Meanwhile, your IT staff can concentrate on solving difficult problems in record time.
PM/RS - Problem Management and Reporting System
Company: DCMS
PM/RS is designed to coordinate and manage the entire problem life cycle. It records, diagnoses, assigns, tracks, reports, and archives detailed problem information. PM/RS enhances the problem management process in a way that promotes timely resolution and increased customer/user satisfaction.
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